Terms & Conditions

 

Detailed description of goods and/or services

Craft Quest is a business in the online craft beer industry that promotes the love of craft beer.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of email generated by our online shop system.

Return and Refunds policy

The provision of goods and services by Craft Quest is subject to availability. In cases of unavailability, Craft Quest will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.

Customer Privacy policy

Craft Quest shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Craft Quest bank account, the details of which will be provided on request.

Card acquiring and security

3D Secure is an extra layer of security in using your credit card for online transactions. Sellers are asked to enter their 3D Secure password or one time PIN –which they register with their bank– to authenticate that they are the actual cardholder. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Craft Quest separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Craft Quest takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Craft Quest chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Craft Quest may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Your membership account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Craft Quest and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Company information

This website is run by Craft Quest (a sole trader) based in South Africa trading as Craft Quest PTY Ltd. and with registration number 8903155018085 and 2 owners that run it.

Craft Quest contact details

Email: howzit@craftquest.co.za
Telephone: 082 041 6846